One of the most widely used mobile wallets in Pakistan, EasyPaisa, experienced a major outage. Users in Pakistan complained about malfunctioning on the platform. It is noteworthy that the problem persisted for many hours, disrupting regular financial transactions. This comes amid reports of Telenor Easypaisa stake sale in Pakistan.
EasyPaisa Confirms Service Outage After 12 Hours of Downtime
Later on, EasyPaisa acknowledged that some features did not function correctly on their website. Such confirmation occurred after a considerable amount of time and a large number of complaints from the customers’ side.
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What Users Experienced
Inhabitants from various urban centers indicated that they could not access the app due to its inability to function normally. Many people complained about their inability to log in to their accounts. While some users reported being unable to perform online transactions such as sending and receiving money, others mentioned not being able to pay utility bills. In general, people experienced inconveniences in conducting day-to-day transactions. In addition, it seems that the malfunction did not happen in just one region of the country.
However, over time, users started posting more questions related to the outage. They asked the company representatives about the current state of affairs. Unfortunately, no immediate answer came from the management of the service provider. Moreover, the downtime lasted many hours; hence, it became clear that account holders suffered greatly from the inability to perform online transactions through the application. Users of the app had no other choice but to rely on it in order to make their payments. This situation is linked to the recent YouTube outage issue.
Company Statement
It took almost 12 hours for EasyPaisa to provide its official statement regarding the outage problem. In its statement, EasyPaisa confirmed that there were some service interruptions for certain users. It stated that the technical team was working hard to resolve the situation and resume its services soon. However, the reason for causing such a problem was not explained in the official statement. Therefore, users were confused by this situation.
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The delay in providing information created annoyance amongst users. Several people took to the internet platform and started criticizing EasyPaisa’s delay in giving an update. Considering that the financial service provides its services to millions of users, even a small downtime may affect the daily lives of several people. Moreover, businesses and individuals who make payments instantly through this platform also had a hard time owing to the problem.
This case study of the failure of the Easy Paisa platform underscores the role that digital payment systems play in modern-day life. In a matter of minutes, an outage can impact a large number of individuals. Currently, there are efforts being made to enhance system performance and resume all operations. News source eTimes Pakistan.
Read more: Easypaisa Confirms Service Outage After 12 Hours of Downtime
